Info
Return policy
Our goal is for every customer to be totally satisfied with their purchase. If this isn't the case, let us know and we'll do our best to work with you to make it right.
Shipping
General information
All orders are dispatched within 1-3 business days from our Australian Distribution Centre. Shipping times are an estimate and may be subject to delays.
For more details on shipping costs and times click here.
International Shipping Fees and Regulations
Please note that orders shipped internationally might incur additional fees for import taxes and duties. These charges typically apply when the package arrives in the destination country and can vary depending on your location. You will be responsible for these additional costs, so please consider them when placing your order.
Shipping to the USA
We ship all U.S. orders directly from Australia using Australia Post. Your parcel will be delivered by USPS, and all duties and taxes are prepaid — meaning there are no extra fees on delivery. Because duties and taxes are prepaid at the time of shipment, they are non-refundable if you choose to return an item.